Frequently Asked Questions
Please read our FAQ before sending us a message.
What are the delivery charges for orders from the Online Shop?
For Viti Levu – $5 FJD
For Vanua Levu – $17 FJD (EMS)
– $5 Postal Address Box
We however offer FREE DELIVERY within Viti Levu should the orders be over $100 FJD
Which payment methods are accepted in the Online Shop?
We accept 5 Modes of Payment;
- Visa Card
- BSP Debit Cards
- Direct Bank Transfer
- M-Paisa
- International TT Payments (Where Cards Cannot be Used)
All orders will be processed after payments have been verified as cleared.
How long will delivery take?
We use TNT and EMS as our Courier and shipping will usually take 2-3 days after payment clearance and dispatch depending on your location.
- All Deliveries within Viti Levu are $5 via TNT
- Packages going outside Viti Levu i.e Labasa, Savusavu etc will be sent via EMS Freight Forward
- Postal Address Shipment to Labasa will cost $5
How secure is shopping in the Online Shop? Is my data protected?
Please read our Terms and Conditions and Privacy Policy for a full documentation of how your data is utilized.
What exactly happens after ordering?
After your order is placed, our team verifies the payment clearance and immediately begins processing your order and arranging proper packaging and shipment. Daily order processing cut off time is 3 pm. All orders placed after 3 pm will be processed and dispatched the following day.
Do I receive an invoice for my order?
Yes! An electronically generated invoice for your order is immediately sent to your registered email as soon as the order is confirmed.
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